FAQ & HELP CENTER

We exclusively sell natural diamonds, meticulously selected
for their authenticity and brilliance.

Yes, all our diamonds come with GIE, IDCL, or our store
certifications to guarantee their quality and authenticity. Detailed
information about the certificate can be found in the description of each
jewelry piece.

Our gold jewelry is crafted from 9 and 14 karat gold,
ensuring enduring beauty and value.

More detailed information you can find in the description of
every item.

We have offices in Bulgaria and the UAE to serve our clients
with personalized attention and global accessibility.

You can conveniently place an order through our website, and
we also offer personalized assistance through our offices.

Yes, we ship worldwide via DHL express from our main office
in Bulgaria, ensuring a secure and swift delivery to your doorstep.

We accept secure payment methods trough Stripe by
credit/debit cards

Yes, we offer customization options for many of our pieces.
Contact our customer service for more information.

We stand behind the quality of our products. All purchases
come with a certificate. All the certificates come from world-renowned labs.
You can check the quality of the jewelry at any jewelry boutique.

GIE stands for Geological Institute of Europe.

The GIE diamond certificate guarantees a genuine diamond,
being graded thoroughly and provides a reliable statement of the diamond’s
identity and grade. In the diamond certification GIE includes all of the
relevant information pertaining to the diamond. GIE grades the diamonds
according to the 4cs: carat weight, color grade, clarity grade and cut grade,
GIE also grades fluorescence, measurement, proportions and finish.

IDCL stands for Institute of Diamond Certification
Laboratory, India. The IDCL report is a ground for the growth of a brand. As a
professional gemological laboratory, IDCL limits their expertise to the
analysis and interpretation of the scientific characteristics of gemstones.

Having diamond certifications from reputable and independent
laboratories provides several valuable opportunities for your jewelry store.
Here are ways you can leverage these certifications:

They are globally recognized. You can appraise your diamond
jewelry and sell it.

We have 14 days “no question asked” return policy.

We can refund you only if we receive back the jewelry in its
original condition and the return is requested within the 14 days timeframe.

To start a return, you can contact us at
info@diamondoverdose.com. If your return is accepted, we’ll send you details
and a return shipping label. We do not accept returns over the phone.

Returning the jewelry is a must.

Yes,
once your order is shipped, you will receive a tracking number to monitor its
journey to your location

Enjoy your worldwide free DHL express shipping on all your
orders.

Please kindly allow 5-8 business days processing time.

Estimated delivery time:

1-5 business days to USA, Canada

1-3 business days to Europe

1-5 business days to Middle East

5-7 business days South America and Australia

3-7 business days rest of the world

Yes, within 24 hours.

Keep an eye on our website and subscribe to our newsletter
for updates on promotions, discounts, and special offers. You can always e-mail
us on info@diamondoverdose.com
and check for a coupon code.